FAQs

An eSIM is a digital SIM that you can apply for online through the eSIM provider’s website and activate on your smartphone. Unlike a traditional SIM card, which needs to be inserted into a SIM slot on the side of the smartphone, a digital SIM is embedded directly into the smartphone and doesn’t require a physical card.

No, we do not charge a contract processing fee.

No, there is no cancellation fee.

Yes, the eSIM is valid for 60 days after purchase. If not activated within this period, it will be automatically deactivated.

Some packages offer data roaming to communicate on the local carrier's network.

Our service is data-only, so it does not support voice calls with a phone number. Please use apps like WhatsApp, Skype, or Zoom for calls.

For data plans with a fixed allowance, the service will stop once you use up your data, even if it is still within the validity period.

For the Global Plan, even after using up your data, you can still use the service at reduced speeds.

Hotspot is also available.

• iPhone "Mobile Communications" -> "Internet Sharing
• Android "Network and Internet" -> "Access Point and Tethering"

The following APN settings are required for Japan eSIM Docomo Line only.
(APN settings below for eSIM for Japan only)

APN:vmobile.jp
LTE Settings:vmobile.jp
Internet Sharing (Hotspot):vmobile.jp

The usage period starts when you install the eSIM on your smartphone and connect to the internet at your destination.

Each data plan is counted in 24-hour periods from the time you start using it. For example, if you purchase a 3-day plan and activate it at 3:00 PM on January 1st, it will be valid until 2:59 PM on January 4th.

There are no speed restrictions for regular video streaming or web browsing. However, if you use an exceptionally large amount of data in a short period, the local carrier may temporarily reduce your speed at their discretion.

Yes, some packages support both 4G and 5G, while others are limited to 4G only.

Coverage varies by country, depending on the network provider for each eSIM data plan. Please check the following website for coverage maps of each provider.

https://www.nperf.com/ja/map/JP/-/-/signal?ll=20&lg=0&zoom=3

Choose the best plan based on your stay duration and data needs from the available options for your destination. If you're traveling to multiple countries, check whether the plan covers all your destinations.

1. Check if your model is compatible with eSIM.
2. Purchase the eSIM data plan of your choice.
3. You will receive an automatic email with a QR code for the eSIM.
4. Install the QR code on the phone you want to use the eSIM with at least one day before your trip.
5. When you arrive at your destination, switch to eSIM mobile data, turn on data roaming, and connect to the Internet.

Yes, you can purchase it from overseas.

Yes, corporate customers can purchase it.

The official store supports credit card payments.

eSIM products are sent by e-mail from the delivery-only domain of "delivery-japanconnect-esim@japanconnect-esim.store". If you do not receive the e-mail, please check to see if it has been sorted into your spam mail box.

If you cannot find the email in your inbox or spam folder, please contact our customer support team with your order number if you made a purchase from the official store.
The order number is sent via an automated email after your purchase. If you did not receive it, your registered email address may be incorrect. In that case, please reach out to our customer support team.

JapanConnect eSIM

Business hours: 9:00~18:00 (Japan time)

Click here if you purchased from the Amazon store.

For orders purchased after account registration, please log in to My Account at the top right of the page and go to "Orders" to view your orders.
If you purchased from the Amazon store, please check with Amazon.

For official store purchases | How to view your receipt

You can print out the eSIM order from the Print: Open print view in browser in the "JapanConnect eSIM Order Completed" email. (You will receive the order confirmation e-mail a few hours after the eSIM product is issued or on the next business day.)
The first time you place an order, you will receive a "JapanConnect eSIM | JapanConnect eSIM account has been created. You will need to set up a password from the "JapanConnect eSIM Account Created" email that you will receive when you place your order.

After registering an account and making a purchase, you can print your receipt by logging into 'My Account,' going to 'Orders,' and selecting 'Print.'

If you do not receive a receipt, your credit card statement can be used as an official receipt for tax purposes. Please use it if necessary.

- For Amazon Store purchases | How to check your receipt -

If you purchased from the Amazon store, please check your order history in your Amazon account.

Please try changing your browser app or device (PC or smartphone). Some browsers may cause errors when automatic translation converts text into Japanese.

Also, depending on the package you are using, an error may occur if the eSIM is not installed. Please try again to perform the real-name authentication after installing the eSIM.

The real name verification procedure in Taiwan and Hong Kong no longer allows children under 16 years of age to register.

We apologize for the inconvenience, but we would appreciate it if you could apply for eSIM name verification using your parent's passport. If your parent has already applied for the eSIM authentication with another eSIM, you can still apply for the authentication.

Please check the APN and Carrier Quick Reference Table.

eSIM products with a cancellation guarantee can be returned and refunded within 30 days of purchase, if they have not been installed. If you wish to request a return or refund, please contact us through the return application form below. *Please note that once an eSIM is returned, it cannot be reused

For those who wish to cancel an eSIM purchased on the official website
→ Click here for the application form.

For those who wish to cancel an eSIM purchased from the Amazon store.
→Please contact us via Amazon

eSIMs with a cancellation guarantee can be canceled within 30 days of purchase, if they have not been installed.

We recommend that you install the eSIM under a stable Wi-Fi environment at least one day before your trip. For those who have purchased the Regional or Global plan, we recommend installing the eSIM just before your trip, as your destination country must be included in the supported countries.)

The eSIM will be activated once you arrive at your destination, turn on data roaming, and connect to the internet.

These can be found in the body of the email sent upon delivery of the eSIM QR code.

Install using QR code | iOS

Install using QR code | Android

If the eSIM is installed before arriving at the destination, it will display 'Activating' as it has not yet connected to the partnered carrier.

After some time, the 'Activating' status will automatically disappear, so please be patient. *On some devices, you may see 'Activation failed.' This is normal and expected before arriving in the destination country.

If the status remains 'Activating' after arriving at your destination, please try toggling airplane mode or restarting your device. Once the eSIM is added to the mobile data settings, activation will be complete.

If the purchased eSIM is not added to the mobile data settings, please scan the QR code again and reinstall it in a stable Wi-Fi environment.

If you see 'eSIM cannot be added,' it may be due to one of the following reasons. Please check.

• eSIM is already installed.
  →Please check the eSIM installation status.
• Installed on another device.
  → An eSIM can only be installed once. An eSIM installed on another device will not be available.
• You're using a SIM-locked device.
  →JapanConnect eSIM can only be used on devices that are SIM-unlocked or SIM-free. If you wish to unlock your device, please contact your carrier.

If you see 'eSIM could not be set up,' please try the following

1. Restart your device.
2. Scan the QR code again.
3. If you are unable to scan the QR code, please manually enter the activation code.

If you install the eSIM before arriving at your destination, you may see the message 'Activation failed. Please contact your service provider,' even if the eSIM installation was successful.

Please check if the eSIM you purchased has been successfully installed in the mobile data settings.

In case the eSIM is not installed, please reinstall it under a stable Wi-Fi environment.

If you install the eSIM before arriving at your destination, you may see 'Activation failed' even if the eSIM installation was successful.

The eSIM installation may be complete. Please restart your device and check if the eSIM you purchased has been added to the mobile data settings.

If it has not been added, please try scanning the QR code again and installing it under a stable Wi-Fi environment.

If you see 'eSIM is not supported. This eSIM is not compatible with this iPhone. For more information, please contact your carrier,' it may indicate that your iPhone is locked to a carrier.

Go to "Settings" app, then "General," then "Information," then "SIM Lock." " SIM Locked." If it is set to " SIM Locked ", SIM unlocking is required.

Please check with your carrier if you are using an iPhone. The carriers listed below allow you to request SIM unlock online.

For Docomo users

https://www.docomo.ne.jp/support/unlock_simcard/

For au users

https://www.au.com/support/service/mobile/procedure/simcard/unlock/

For SoftBank users

https://www.softbank.jp/mobile/support/usim/unlock_procedure/

The eSIM that was successfully installed will be displayed with the name set during installation. Depending on the device, the default names may appear as "Personal", "Secondary Line", "Travel", "Work", "TGT", "Plus", "CMLink (CMHK)", etc.

To check the installed eSIM, you can verify the ICCID (a 20-digit number) listed below the eSIM QR code through the following steps in the settings application.

You can check the eSIM ICCID using the following steps.

◆How to check ICCID on iOS

(1) Open the Settings app
(2)Tap "Cellular"
     Select the eSIM under the "SIM" section
(3) Turn on "Turn On This Line
(4) Go back to the "SIM" section, then turn off "Turn On This Line" for the primary line (the SIM you usually use)
(5)Restart the iPhone
(6)After restarting, open the Settings app
    Tap General
(7)Tap Information
    Check the number under the 'ICCID' section
 (It is usually located at the bottom of the screen.)

Android

(Depending on the Android device, the options and steps may vary.)
(1) Open the Settings app.
(2)Tap Network and Internet.
(3)Turn on the eSIM for this case.
(4)Open the default phone app.
(5)Dial #06# and press call.
 The EID and other information will be displayed, and the eSIM ICCID is located at the bottom.
This method does not initiate an actual call, so there is no need to worry.

The eSIM can be turned on even after installation. eSIM usage starts when you turn on data roaming locally and connect to the Internet in the country where the eSIM data plan is supported.
(For those who have purchased the Regional or Global plan, we recommend installing the eSIM and data roaming on , just before your trip, as your destination country must be included in the supported countries).

On some iPhone and Android devices, if you turn off the eSIM line after installation, it may appear as "Previously used as a secondary line (e.g., Travel, Personal)." However, the eSIM will not be activated until you turn on mobile data and enable data roaming after arriving at your destination. No need to worry.

The name displayed in your mobile data settings for each eSIM corresponds to the partnered APN carrier. While it may vary depending on the package, most eSIMs will appear as 'TGT,' 'CMLink (CMHK),' or 'Plus.' The exact name may also differ based on your device.

First, try reinstalling the eSIM by scanning the QR code on the device where it was originally installed.

Turn off Airplane Mode and switch to the mobile data line of the eSIM you purchased. Then turn on data roaming.

↑You can watch it on this page by pressing the play button. 

Please check the following settings for your device. (If there are no issues with settings (1) to (4) below, please try restarting your device.)

(1) Make sure your mobile data is set to the active eSIM plan.

(2) Make sure data roaming is turned on for the selected eSIM.

(3) Switch the network selection from 'Automatic' to 'Manual' and check if your device is connected to the designated local carrier.
 The supported carriers are listed in your confirmation email and in this reference chart.

(4) Check that the APN settings match the ones required for your eSIM package.

The APN is automatically set when installing the eSIM. However, if it does not match the APN provided in the email, please update it manually.

*The corresponding APN for each package is listed in the email you received. You can also find it in this quick reference table.

After setting the APN, please restart your device

To check the data usage of your JapanConnect eSIM, please follow the steps below.

iOS
Go to Settings > Cellular (or Mobile Data)
You can check your data usage under Current Period.

Android
Go to Settings > Network & Internet > Select your eSIM > Check under Data usage.

Please check that data roaming is turned on and that your device is connected to a supported carrier listed in the quick reference table.

Additionally, your data plan may have run out or expired. Please check the details of your purchased data plan.

For Android devices, the default mobile data setting may be set to "2GB".

This is a setting that notifies you of data usage estimates, and it does not indicate that your purchased data plan is "2GB".

Once the validity period expires, you will no longer be able to use the remaining data.

Each eSIM data plan is a one-time purchase and cannot be topped up. You will need to purchase a new plan.

First, turn on mobile data for your original SIM and check if you can access the internet.

How to Delete an eSIM After Use | iOS

Go to Settings → Cellular → Select the eSIM for international use → Tap Remove eSIM → Tap Remove eSIM again.

(Once deleted, the eSIM cannot be reinstalled. Please make sure the eSIM you are deleting is no longer needed before proceeding.)

Go to Cellular settings, select the deleted international eSIM, and perform a Contact Update.

First, turn on mobile data for your original SIM and check if you can access the internet.
 (The screen example is from a Pixel 6a. The steps may vary depending on your device.)

Select the SIM card or mobile line you were originally using.

Turn on mobile data.

How to Delete an eSIM After Use | Android

^{Screenshots are from a Pixel 6a. The steps may vary depending on your Android device.}

Go to "Settings" > "Network & Internet" > "SIM," select the eSIM for overseas use, and tap "Delete SIM" > "Delete."
 (Once deleted, the eSIM cannot be reinstalled. Please make sure the eSIM you are deleting is no longer needed before proceeding.)

We will send it to you within the Aamazon account message center. *Please be sure to check your message center, as you may not receive it via email.

How to check your Amazon Account Message Center

Open the Accounts tab in the app version or Accounts & Lists in the web version, then go to Account Services.

On the next screen, scroll down the screen and select the message in the "Message Center". Then open the seller's message to see the list of replies received.

You can check the Amazon Message Center by

How to check on a computer

Select "Account Services" from "Accounts & Lists" in the upper right corner.

Press Message Center.

Please check JapanConnect eSIM messages from "Purchaser/Seller Messages".

How to check with a smartphone

Please check JapanConnect eSIM messages under "Menu" on Amazon Home, then "Account Services" > "Message Center" > "Purchase Requester/Seller Messages".

If you do not receive an email from JapanConnect eSIM via Amazon Message Center, please contact us via Amazon Message Center.

Invoices can be downloaded from the Amazon store by
https://www.amazon.co.jp/gp/help/customer/display.html?nodeId=TgeQoI2TC9jEOh0mQf