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Plan recommendations, APN settings, “no connection” issues— our 24/7 chat support
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Still having trouble? No problem—just submit the form below, and our team will reply
during business hours (9:00–18:00 JST).

JapanConnect eSIM accepts inquiries from customers using the inquiry form below.

Due to cancellation or change of travel plans Please contact us using the dedicated inquiry form Please contact us using the contact form below.

Inquiry by form

We will reply to your inquiry sequentially during business hours.

Business hours: 9:00~18:00 (Japan time)

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Your name *

Email address *

Subject: Email Address: Name:

Order number

ICCID (approximately 20-digit number found below the QR code for eSIM)

Required to check eSIM status

Subject *

For inquiries about eSIM connection settings, please attach screenshots of the three setup screens.

Drag & Drop Files, Select Files to Upload

1 eSIM Cellurar setup screen
2 APN (Cellurar Data Network) setting screen
3 Network Selection setting screen

Inquiry *

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