◆For official store purchasers only: eSIM return/refund request form

The Official Store accepts returns and refunds of eSIMs due to cancellation or change of travel plans under the following conditions.
(*Amazon store purchasers are not eligible for returns/refunds based on this form request; please contact us via Amazon)

-Terms and Conditions for Returns and Refunds

• Must be within 30 days of purchase
• eSIM must be uninstalled.

If the above conditions for returns and refunds do not apply to your order, we may not be able to refund your money.

Also, the money-back guarantee option is not applicable NordVPN" packages are not eligible for return or refund and refund will not be applicable. Please understand this in advance.

-Return and Refund Procedure

1. Please fill out the form below.
2. We will respond in order (within 1~2 days) after confirming the details of your application.
3. After the return has been processed, a notification will be sent to the email address registered at the time of purchase.

Click here for return and refund request form

Please enable JavaScript in your browser to complete this form.

Name registered at time of purchase *.

Check box *

• The product is within 30 days of purchase
• eSIM is not yet installed
• I confirm that this is not a "NordVPN" package that is not guaranteed to be cancelled

Email address *

Order number you wish to cancel *.

For multiple orders: Please enter the **ICCID (all numbers under the QR code)** of the eSIM you wish to cancel

Please enter the ICCID of the eSIM you wish to cancel if you have purchased multiple eSIMs under the same order number. If you have more than one order number, please continue with ",". If you wish to cancel all orders, please enter only "Cancel All".

Comment or message

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Thank you very much for your business. We look forward to having the opportunity to work with you again.