Before Contacting Us FAQs before contacting us.

JapanConnect eSIM accepts inquiries from customers using the inquiry form below.

Due to cancellation or change of travel plans Please contact us using the dedicated inquiry form Please contact us using the contact form below.

Inquiry by form

We will reply to your inquiry sequentially during business hours.

Business hours: 9:00~18:00 (Japan time)

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Your name *

Email address *

Order number

ICCID (approximately 20-digit number found below the QR code for eSIM)

Required to check eSIM status

Subject *

For inquiries about eSIM connection settings, please attach screenshots of the three setup screens.

Click or drag files into this area to upload them.

1 eSIM Cellurar setup screen
2 APN (Cellurar Data Network) setting screen
3 Network Selection setting screen

Inquiry *

transmission