Check settings if you cannot connect even with eSIM data roaming turned on.
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If you cannot connect to the Internet even after turning on eSIM data roaming locally, please check the following points. Normally, this setting is automatically configured when the eSIM is installed, but depending on the installation status, it may not be reflected correctly.
- ARE THE APN SETTINGS ENTERED CORRECTLY?
- Is the network selection connected to an affiliated telecommunications carrier?
APN information and supported carriers for each package are listed in the eSIM delivery e-mail, and also in the quick reference table on this page. Please check once again that the settings are correct.
*If more than one carrier is listed on some packages, you can use either one. If you cannot connect, please select the network manually.
Open] iPhone APN and Carrier Settings
Open] APN and Carrier Settings for Android
* Quick guide to APNs and carriers for each package
About carriers: If multiple carriers are listed, you can use either one. If you cannot connect, please switch networks manually.
Asian region
- eSIM for Japan | docomo network | 3GB–50GB | 5–30 days | APN: vmobile.jp | Carrier: DOCOMO/IIJ
- eSIM for Japan | KDDI・SOFTBANK line | APN: cmlink or cmhk Carrier: KDDI/Softbank
- Taiwan | eSIM | 1GB-unlimited | 3days-30days | APN: cmlink or cmhk Operator: Taiwan(China):Chunghwa
- Taiwan (No real-name verification required) | eSIM | 1GB-Unlimited | 3 days-30 days | APN: ctm-mobile | Carrier: Taiwan (China): Chunghwa
- China, Hong Kong, Macau | eSIM | 1GB-50GB | Unlimited | 1 day-30 days | APN: cmlink or cmhk Carrier: CMCC/CMHK/CTM
- Singapore, Malaysia, Thailand | eSIM | 1GB - Unlimited | 3-30 days | APN: Singapore: cmlink or cmhk, Malaysia: cmlink or internet.proximus.be, Thailand: cmlink or cmhk, Carrier: Singtel, Celcom, Digi, Truemove
- Vietnam | eSIM | 1GB-20GB | 5 days-30 days | APN: cmlink or cmhk Operator: Vinaphone
- Philippines | eSIM | 1GB-50GB | 3 days-30 days | APN: cmlink or cmhk Carrier: Smart/Globe
- Cambodia | eSIM | 1GB-30GB | 5 days-30 days | APN: cmlink or cmhk Carrier: Cellcard (CamGSM) / Smart / Metfone
- Indonesia | eSIM | 1GB-30GB | Unlimited | 5 days-30 days | High Speed Data Communication | APN: cmlink or cmhk Operator: Telkomsel/XL
- India | eSIM [Old Package (Shipped until December 28, 2025)] | 1GB-20GB | 5 days-30 days | APN: plus Carrier: Vodafone/Idea/Airtel
- India | eSIM [New Package (Shipped from December 29, 2025~)] | 1GB-20GB | 5 days-30 days | APN: ctexcel Carrier: JIO/Airtel
- Singapore | eSIM | 3GB-unlimited | 1 day-30 days | APN: cmlink or cmhk Operator: Singtel
- 14 countries in Asia | eSIM | 6GB/8 days | APN: cmlink or cmhk Carrier: Cambodia/Cellcard (CamGSM), Korea/KT, Mainland China/CMCC, Japan/KDDI and SOFTBANK, Taiwan/Chunghwa, Philippines/Smart, Macau/ CTM, Malaysia / Maxis / Celcom / Umobile, Laos / LTC, Vietnam / Vinaphone / Mobifone / Viettel, Singapore / Singtel, Indonesia / XL / Indosat, Hong Kong / CMHK, Thailand / Truemove
North America
- USA Hawaii [Old Package (Shipments until January 7, 2026)] | eSIM | 1GB-30GB | Unlimited | 1 day-30 days | High-speed data | APN: plus | Carrier: T-Mobile/AT&T
- USA Hawaii [New Package (Shipments from January 8, 2026~)] | eSIM | 1GB-30GB | Unlimited | 1 day-30 days | High-speed data | APN: cmhk or cmlink | Carrier: T-Mobile/AT&T
- USA/Canada | eSIM | 1GB-30GB | Unlimited | 1 day-30 days | APN: internet or internetipv6
Carrier: USA: T-Mobile/AT&T/Verzion Canada: Telus/Bell/SaskTel/Rogers/AT&T/Videotron
South America
- South America 6 Countries [Old Package (Shipments until January 7, 2026)] | eSIM | 1GB-30GB | 5-30 days |
APN: plus Carrier: Brazil: Vivo Argentina: Movistar Chile: Movistar Ecuador: MOVISTAR/OteCel French Guiana: Bouygues/DigiCel Peru: Movistar - South America 6 Countries [New Package (Shipped from January 8, 2026)] | eSIM | 1GB-30GB | 5-30 days |
APN: cmhk or cmlink Carriers: Brazil: Vivo/TIM / Claro Argentina: Claro / Telefonica Chile: Entel / Claro / Telefonica Colombia: Telefonica / Claro / Tigo French Guiana: Orange/Digicel Peru: Claro (TIM) / Telefonica
Middle East
- Saudi Arabia | eSIM | 1GB-30GB | 5 days-30 days | APN: cmlink or cmhk Operator: Mobily
- Turkey | eSIM | 1GB-20GB | 5 days-30 days | APN: plus Carrier: avea (Türk Telekom)/Vodafone/Turkcell
- UAE (United Arab Emirates) Dubai | eSIM | 3GB-50GB | 30 days | APN: cmlink or cmhk Operator: Etisalat/Du
- 5 Middle East (UAE-Bahrain-Qatar-Saudi Arabia-Kuwait) Tour | eSIM | 1GB-10GB | 5days-30days
APN: plus Carrier: Bahrain: Zain Saudi Arabia: Etisalat UAE (United Arab Emirates): Etisalat Qatar: Vodafone Kuwait: Zain
African region
- Egypt | eSIM | 1GB-30GB | 5 days-30 days | APN: cmlink or cmhk Operator: Vodafone / Orange
- 18 African countries | eSIM | 1GB-10GB | 5-30 days
APN: plus Carrier: Algeria: Orascom Chad: Zain/Airtel/Celtel Democratic Republic of Congo: ZAIN Republic of Congo: Airtel Egypt: EMS Mobinil/Etisalat Gabon: ZAIN/Celtel
Ghana: Vodafone Kenya: Zain/Celtel Madagascar: Airtel Malawi: Airtel Mauritius: Cellplus Mobile Morocco: Orange Niger: Zain/CelTel Nigeria: Glo/Airtel/ZAIN Reunion: TELCO Tanzania: ZAIN/Celtel Tunisia: Tunisie Telecom/Ooredoo Uganda: Airtel/Warid
Oceania
- Australia & New Zealand | eSIM | 1GB-30GB | 5 days-30 days | APN: plus Carrier: Australia:Vodafone New Zealand:Vodafone/Spark
- Australia | eSIM | Unlimited Data | 1-30 Days | High-Speed Data | APN: cmlink or cmhk | Carrier: Optus/Telstra
European region
- Italy | eSIM | 1GB-30GB | 7 days-30 days | APN: plus Carrier: Wind/Vodafone
- Spain | eSIM | 1GB-30GB | 7 days-30 days | APN: plus Operator: Telefonica/Movistar/Orange/Yoigo Spain (Xfera Moviles)
- France | eSIM | 1GB-30GB | 7 days-30 days | APN: plus Carrier: Bouygues/Orange/SFR
- United Kingdom | eSIM | 1GB-30GB | 7 days-30 days | APN: plus Carrier: O2/EE/Vodafone/H3G
- Germany | eSIM | 1GB-30GB | 7 days-30 days | APN: plus Carrier: O2/T-Mobile
Global Region