Contact Us - JapanConnect eSIM

Technical Support for eSIM Available 365 Days a Year
(Reissuance, installation, local communication issues, etc.)

9:00 AM to 6:00 PM (Japan Standard Time)

Consultations regarding installation, estimates, billing, etc., and technical support for WiFi routers

9:00 AM ~ 6:00 PM (Closed: Saturdays and Sundays)

Company Name

Name of the person in charge

Email address

Inquiry

Quote Number

For inquiries regarding your order, please include your quote number.

Subject

eSIM ICCID

When requesting eSIM troubleshooting for reissuance, installation status, or connectivity issues, please provide the ICCID of the relevant eSIM.

For inquiries regarding eSIM connection settings, please attach screenshots of the three configuration screens.

Drag & Drop Files, Select Files to Upload You can upload up to 3 files.

1 eSIM Mobile Data Settings Screen
2 APN (Access Point Name) Settings Screen
3 Network Selection Screen

Inquiry